We currently only ship to a physical address in Australia. Orders for delivery outside of Australia are not accepted. We do not deliver to PO Box or Private Locker addresses and will contact you to arrange an alternative physical address should you p

<h4 id="isPasted" style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping Locations:&#xA0;</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently only ship to a physical address in Australia. Orders for delivery outside of Australia are&#xA0;not&#xA0;accepted.&#xA0;<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do not deliver to PO Box or Private Locker addresses and will contact you to arrange an alternative physical address should you place an order using a PO Box or Private Locker. &#xA0;<h4 style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="dispatch-times">Dispatch Times:&#xA0;</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders placed Monday to Friday will be dispatched within two business days. Orders placed on a weekend or public holiday will be dispatched within two business days, as of the next business day.&#xA0; During busy sale periods, please understand orders may take up to three business days to dispatch due to high order volume. We will always endeavor to have orders dispatched in a timely manner.&#xA0;<h4 style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="delivery-times--shipping-cost">Delivery Times &amp; Shipping Cost:</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders are dispatched Monday to Friday.&#xA0;<table style="box-sizing: border-box; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.48px; orphans: 2; text-align: start; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" width="100%"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box;"><td><div>Shipping Method&#xA0;&#xA0;</div></td><td style="box-sizing: border-box; width: 20.5247%;">Cost**&#xA0;</td><td style="box-sizing: border-box; width: 56.4984%;"><div>Average Delivery Time&#xA0;</div></td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; width: 22.8527%;"><div style="box-sizing: border-box;">Standard Shipping (Direct Freight Express)</div></td><td style="box-sizing: border-box; width: 20.5247%;"><div style="box-sizing: border-box;">FREE* on orders over $250&#xA0;</div></td><td style="box-sizing: border-box; width: 56.4984%;"><div style="box-sizing: border-box;">Generally 2-4 business days. Tracking number will be provided on dispatch.</div><div style="box-sizing: border-box;"><a href="https://www.directfreight.com.au/ConsignmentStatus.aspx" rel="noopener noreferrer" target="_blank">Click here to track your order</a>. Use the tracking number provided to enter as the DFE consigment number.&#xA0;</div></td></tr><tr style="box-sizing: border-box;"><td style="box-sizing: border-box; width: 22.8527%;"><div style="box-sizing: border-box;">Standard&#xA0;Shipping (Direct Freight Express)&#xA0;</div></td><td style="box-sizing: border-box; width: 20.5247%;">AU$24.95 for orders under $250</td><td style="box-sizing: border-box; width: 56.4984%;"><div style="box-sizing: border-box;">As above</div></td></tr></tbody></table><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> *Shipping costs are added onto your order after any discount code may have been applied and do not make up the $250 value for eligible free shipping.<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">**We do not offer any other express shipping option at this stage.&#xA0;<h4 style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="delivery-questions">Delivery Questions:&#xA0;</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your order has been shipped, you will receive an email notification with full tracking details. If you have any questions regarding your delivery please check your tracking details first. &#xA0; &#xA0; If your inquiry is urgent, please email us on <a href="mailto:orders@originalmineral.com?subject=Shipping-Question" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; text-decoration: none; color: rgb(100, 70, 89); transition: all 0.5s ease-in-out 0s; border-bottom: 1px solid rgb(240, 233, 234);" target="_blank" title="orders@originalmineral.com">orders@originalmineral.com</a> or call us on 1300 724 635. Please allow 1-2 days business days for email response.&#xA0;<h4 style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="products-out-of-stock">Products Out of Stock:&#xA0;</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Occasional high order volume may mean your item is out of stock. Your order will be released without the item and you&apos;ll receive a refund accordingly.&#xA0; &#xA0; This will be communicated to you at the time of your purchase. If you would like an update on your order progress, please email us on <a href="mailto:orders@originalmineral.com?subject=Shipping-Question" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; text-decoration: none; color: rgb(100, 70, 89); transition: all 0.5s ease-in-out 0s; border-bottom: 1px solid rgb(240, 233, 234);" target="_blank" title="orders@originalmineral.com">orders@originalmineral.com</a> or call us on 1300 724 635.&#xA0;Please allow 1-2 days business days for email response.&#xA0;

Shipping Policy

We are happy to offer a store credit or exchange an item you’ve purchased from us if the item is faulty or damaged and you have contacted us within 30 days of receiving the order and provided photos and details of your concerns. Please do not dispose

<p id="isPasted" style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are happy to offer a store credit or exchange an item you&#x2019;ve purchased from us if the item is faulty&#xA0;or damaged&#xA0;and you have contacted us&#xA0;within 30 days of receiving the order&#xA0;and provided photos and details of your concerns. Please do not dispose of the original item until we have spoken. &#xA0;<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you change your mind about a product and the product is unopened, unused and packaging is in good condition we are happy to offer a store credit if you have contacted us within 30 days of the order date. We do not offer refunds for a change of mind, so please purchase mindfully. &#xA0;<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For all returns, we require a copy of your original order receipt as proof of purchase.&#xA0;<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Gift Cards, Credit Notes and Shipping costs are all non-returnable and non-refundable. &#xA0;<h4 style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="exchanging-gifts">Exchanging Gifts</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the item was marked as a gift when purchased then shipped directly to you, you&#x2019;ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn&#x2019;t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver will need to arrange the store credit as above.&#xA0;<h4 style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="contact-details">Contact Details</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Before you return your item, please contact us to discuss your returns in line with the above Returns &amp; Exchange Policy. You can email us at:&#xA0;<a href="mailto:orders@originalmineral.com"></a><a href="mailto:orders@originalmineral.com?subject=Return%20Request" style="box-sizing: border-box; background-color: transparent; text-decoration: none; color: rgb(100, 70, 89); transition: all 0.5s ease-in-out 0s; border-bottom: 1px solid rgb(240, 233, 234);" title="Returns Request">orders@originalmineral.com</a> &#xA0; Please include your order receipt number in the email subject and attach any photos if returning a damaged or faulty item.&#xA0;<h4 style="box-sizing: border-box; font-size: 1.5em; font-weight: 500; line-height: 1.2em; font-family: &quot;Univers LT Std Bold&quot;, Arial, sans-serif; text-transform: none; color: rgb(100, 70, 89); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="returns-and-exchanges-delivery-address">Returns and Exchanges Delivery Address</h4><p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your return has been approved, please send your item(s) to: &#xA0;<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">C/o Original &amp; Mineral &#xA0; 12 Distribution Drive Orchard Hills,&#xA0;NSW, 2748 Australia<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.&#xA0;<p style="box-sizing: border-box; margin: 1em 0px; font-size: 1.125rem; letter-spacing: 0px; color: rgb(29, 31, 41); font-family: &quot;Univers LT Std Light&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are shipping an item/s over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don&#x2019;t guarantee that we will receive your returned item.&#xA0;

Returns & Exchange Policy

Click here to track your order. Use the tracking number provided to enter as the DFE consigment number.

<a href="https://www.directfreight.com.au/ConsignmentStatus.aspx" rel="noopener noreferrer" target="_blank">Click here to track your order.</a>Use the tracking number provided to enter as the DFE consigment number.

Track your order

Send an email to our O&M support team and we'll be glad to reply to your queries.

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Original Mineral Pro

🚚 Explore Shipping, Delivery & Returns 🚚

Welcome to our Shipping, Delivery & Returns section, where you can access all the information you need for a hassle-free shopping experience.